Leadership Training

HOSPITALITY TRAINING – Leadership

As a professional Leadership trainer, NLP coach and Master Trainer Self Science, I am passionate about the importance of training soft skills for managers, teams, and employees. It's not just about improving productivity and efficiency, but also about creating a positive and supportive work environment where everyone can thrive.

At the core of soft skills training is self-leadership and self-empowerment. When individuals learn to take charge of their own growth and development, they become more confident, motivated, and engaged. This, in turn, leads to better communication, stronger relationships, and more effective teamwork. Guests will notice well the unique way in which you care about them and will have an unforgetable stay.

But soft skills training is not just about the individual. It's also about building a sense of community within the team and the organization as a whole. By learning to empathize with others, communicate effectively, and collaborate towards shared goals, teams can create a culture of trust, respect, and support.

As a Leadership trainer, I believe that investing in soft skills training is not only the right thing to do but also the smart thing to do. By empowering individuals and building strong, cohesive teams, organizations can unlock their full potential and achieve success beyond their wildest dreams.

Topics of Corporate Training

Individual and talor-made concepts and content

Communication and Leadership Style
Analyzing one's own communication and leadership style, consistently planning, communicating and acting, demanding self-assertion and determination, recognizing and eliminating inconsistency.
Techniques and Strategies for Successful Conversations
Setting conversation goals, structuring and steering conversations, asking the right questions, active listening, using the model of Self Science and the E.E.H.M. communication model.
Consistent Communication as a Leader in Difficult Situations
Being clear and open about what is wanted and needed, using feedback, establishing rules for the team, recognizing and setting boundaries, maintaining a solution-oriented and appreciative attitude.
Cooperative and Constructive Conversations
Establishing a good atmosphere, recognizing the wishes and goals of the conversation partner, moving from confrontation to cooperation, leading difficult employees consistently, staying calm and composed in difficult situations.
Leading with Goals - Motivating and Developing Employees
Achieving results faster through setting goals and agreements, effectively agreeing on goals, enforcing decisions even against resistance, motivating and developing employees.

THE CHALLENGES

Communication breakdowns: Misunderstandings and poor communication between employees and guests can lead to frustration and dissatisfaction.
Time management issues: Hotels often have a fast-paced environment, and employees may struggle to prioritize tasks and manage their time effectively, leading to stress and inefficiency.
Inconsistent customer service: Guests expect a high level of customer service throughout their stay, and inconsistent experiences can lead to disappointment.
Lack of creativity: In an industry where competition is fierce, hotels that offer unique and creative experiences are more likely to stand out. Employees who lack creativity may struggle to come up with innovative ideas to delight guests.

OPPORTUNITIES

Empathy: training to listen actively and understand guests' concerns, complaints, and needs. This can be achieved through role-playing exercises, empathy-building workshops, and scenario-based training.
Communication: Training on how to communicate effectively with guests, colleagues, and superiors. This can be achieved through workshops, seminars, and coaching sessions focused on active listening, conflict resolution, and interpersonal communication.
Customer service: Training to deliver exceptional customer service by anticipating guests' needs and exceeding their expectations. This can be achieved through workshops, service recovery training, and real-life case studies.
Time management: Training on how to prioritize tasks and manage their time effectively to improve efficiency and productivity. This can be achieved through time-management workshops, task-planning exercises, and goal-setting sessions.
Creativity: Training to think creatively and come up with innovative solutions to guests' problems or requests. This can be achieved through brainstorming sessions, design thinking workshops, and experiential learning activities.

Our practical tools and techniques

How we work

At our training sessions, we use a combination of interactive and experiential learning techniques to engage employees and facilitate their learning. These include group discussions, case studies, role-playing exercises, and hands-on practice. We also provide personalized coaching and feedback to help employees apply their learning to real-life situations and track their progress over time.