My name is Helene Gallone and I help owners of private accommodations, holiday flats and pensions like you to offer their guests an unforgettable experience. How? By learning what is the best way to communicate with the different types of people staying with you.
Probably you've already had guests asking you for information on how to organise their holiday; you give them many tips, but the guests were never satisfied. Or maybe you have received a guest friendly and with a smile and you are frustrated when he barely looks you in the eye, whispers a greeting, takes the keys and leaves. Or maybe you have realized that the simple request to the guest to write you a comment on Social Media  is not enough: The guest says yes, but then he forgets or behaves as if he has forgotten. In order to establish a durable customer connection, friendliness is the basic, which is unfortunately not enough. In addition to friendliness, which certainly distinguishes you and your employees, it is essential to develop an awareness that every person is different and wants to be treated in an exclusive way. The good news are that these communication and contact skills are innate and can be rediscovered and trained thanks to specific training.

Would you like to get to know a simple method that brings amazing results when applied?  In my intensive courses, which I hold directly on site, I show you the EEHM method. 40% theory, 60% practical exercises.  Contact me if you feel addressed. 0039 338/2579567 or info@trainingsoftskills.com

.... and together we will find the right course that best suits your needs!