Do you know this :
... You have a top team in terms of competent professional knowledge, but unfortunately the employees lack common sense, tact, cordiality and good manners regarding communication with the guest.
Social skills or soft skills are required now.
My name is Helene Gallone and I support your staff in communicating effectively, professionally and empathetically with the guest, so that he experiences an unforgettable stay.
In courses for max. 20 persons, directly on site you will learn theory and many useful exercises how to develop an awareness for language, voice and active listening.
I will show you what the "art of hospitality" means in order to meet the needs, wishes and expectations of the guests.
.. And how do we proceed ? I have developed a method of communication; its name is e.e.h.m.
How does it work ?
First step: train self-perception,
second step: focus on the channels of perception
third step: effective exercises for implementing what has been learned
voila' is an easy-to-use method that gives immediate results.
Interested in a special training , a way to excellence ?
Then please contact me at

0039 338 25 79 567
info@trainingsoftskills.com